Shipping Delivery Policy

Effective Date: December 2, 2025
Last Updated: December 2, 2025

1. Introduction

This Shipping & Delivery Policy explains how Nextenco (“we”, “us”, “our”) delivers digital products and services to our clients. As a digital marketing, public relations, and consulting services company, all our products and services are delivered electronically. We do not ship physical products.

This policy applies to all services purchased through www.nextenco.com and should be read in conjunction with our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

2. Nature of Our Products and Services

2.1 Digital-Only Delivery

All Nextenco products and services are delivered digitally, including but not limited to:

• Digital marketing services and campaigns
• Social media management and content
• SEO optimization and reports
• PPC advertising management
• Public relations services and press materials
• Business consulting and strategy documents
• Marketing audits and analytics reports
• Content creation (blog posts, articles, graphics)
• Training materials and guides
• Email marketing campaigns
• Brand strategy documents

2.2 No Physical Shipping

We do not:

• Ship physical products
• Mail printed materials (unless specifically requested and arranged separately)
• Deliver tangible goods
• Provide physical storage media (CDs, USB drives, etc.)

All deliverables are provided through digital channels only.

3. Delivery Methods

3.1 Electronic Delivery Channels

We deliver services and products through the following digital methods:

Email Delivery:

• Documents, reports, and files sent directly to your registered email address
• Large files sent via secure download links
• Typically used for: Reports, strategy documents, completed content, invoices

Cloud Storage Platforms:

• Google Drive
• Dropbox
• OneDrive
• WeTransfer (for large files)
• Shared folders with appropriate access permissions

Project Management Platforms:

• Asana
• Trello
• Monday.com
• ClickUp
• Basecamp
• Client-preferred project management tools

Direct Platform Access:

• Social media accounts (content posted directly)
• Google Ads accounts
• Facebook Business Manager
• Website CMS systems
• Analytics platforms
• Email marketing platforms

Video Conferencing:

• Zoom meetings for consultations
• Google Meet for presentations
• Microsoft Teams for collaboration
• Screen sharing for training and reviews

Secure Client Portal:

• Access to dedicated client dashboard (where applicable)
• Download deliverables at your convenience
• Review project status and timelines
• Communication and feedback tools

3.2 Delivery Format

Digital deliverables are provided in industry-standard formats:

Documents:

• PDF (reports, strategies, presentations)
• Microsoft Word (.docx)
• Google Docs
• Microsoft PowerPoint (.pptx)
• Microsoft Excel (.xlsx)

Design Files:

• PNG, JPG (images)
• SVG (vector graphics)
• Adobe Photoshop (.psd)
• Adobe Illustrator (.ai)
• Canva (editable templates)

Web Content:

• HTML/CSS
• WordPress-ready content
• Platform-specific formats (social media posts)

Video/Audio:

• MP4 (video)
• MP3 (audio)
• MOV (high-quality video)

Other Formats:

• CSV (data exports)
• ZIP (compressed file packages)
• Custom formats as agreed in service contract

4. Delivery Timelines

4.1 Immediate Delivery (Upon Purchase)

The following are delivered instantly or within 1 hour:

Instant Access Items:

• Account setup and login credentials
• Welcome emails and onboarding materials
• Access to client portals
• Downloadable templates or resources
• Digital product downloads
• Subscription service activation

Confirmation of Receipt: You will receive an email confirmation immediately upon:

• Successful payment processing
• Account creation
• Service activation
• Order placement

4.2 Standard Delivery Timelines

One-Time Projects:

• Small projects: 5-10 business days
• Medium projects: 2-4 weeks
• Large projects: 4-12 weeks
• Custom projects: As specified in service agreement

Specific Service Timelines:

4.3 Ongoing Services Delivery

Monthly Retainer Services:

• Deliverables provided throughout the month
• Reports delivered by 5th business day of following month
• Ongoing access to services 24/7
• Regular check-ins as scheduled

Subscription Services:

• Continuous service delivery during active subscription
• Monthly reports and updates
• Real-time access to dashboards and platforms

4.4 Rush Delivery Options

Expedited Service Available:

• Rush delivery available for select services
• Additional fees apply (typically 25-50% premium)
• Must be requested at time of order
• Subject to availability and feasibility
• Minimum turnaround times still apply

Rush Timelines:

• Standard 5-day project: 2-3 days
• Standard 2-week project: 5-7 days
• Not available for services requiring third-party approval or extended processes

4.5 Factors Affecting Delivery Time

Delivery timelines may be extended due to:

Client-Related Factors:

• Delayed response to information requests
• Late approval of drafts or concepts
• Changes to project scope or requirements
• Unavailability for scheduled meetings
• Incomplete or unclear briefs

Project Complexity:

• More complex requirements than initially scoped
• Need for additional research or analysis
• Multiple revision rounds
• Integration with complex systems

Third-Party Dependencies:

• Waiting for platform approvals (ad accounts, etc.)
• Third-party tool limitations
• External vendor delays
• Access issues to required accounts

External Factors:

• Holidays and weekends
• Force majeure events
• Technical outages
• Industry-wide disruptions

5. Delivery Notification

5.1 How You’ll Be Notified

When deliverables are ready, you’ll receive notification via:

Email Notification:

• Sent to your registered email address
• Includes description of deliverable
• Download links or access instructions
• Review and approval instructions
• Deadline for feedback (if applicable)

Platform Notifications:

• In-app notifications on project management tools
• Dashboard updates
• SMS notifications (if opted in)

Direct Communication:

• Phone call for urgent or high-priority deliverables
• Video call walkthrough for complex deliverables
• Scheduled review meetings

5.2 Delivery Confirmation

You acknowledge receipt by:

• Downloading or accessing the deliverable
• Responding to delivery email
• Providing feedback or approval
• Marking as complete in project management system

We consider delivery complete when:

• Files are successfully uploaded/sent
• You’ve been notified via agreed method
• Access has been granted
• Reasonable time for download has passed (48 hours)

6. Access and Download

6.1 Access Period

Immediate Access:

• All deliverables are accessible immediately upon notification
• No waiting period for downloads

Access Duration:

• Download links remain active for minimum 30 days
• Cloud storage access maintained for duration of project + 90 days
• Client portal access: Duration of service + 180 days
• Long-term storage: Available upon request with archive fee

6.2 Download Instructions

First-Time Downloads:

• Check email for delivery notification
• Click secure download link
• No registration required for simple downloads
• For client portals: Log in with provided credentials
• Contact support if links are expired or not working

Multiple Downloads:

• Download files as many times as needed during access period
• Re-send requests available if links expire
• Archive access available for completed projects

6.3 File Size and Technical Requirements

Large Files:

• Files over 25MB sent via cloud storage links
• Stable internet connection recommended
• Allow sufficient time for large file downloads

System Requirements:

• Modern web browser (Chrome, Firefox, Safari, Edge)
• PDF reader for document viewing
• Compatible software for editing files (MS Office, Adobe, etc.)
• Adequate storage space on your device

6.4 Download Issues

If you experience download problems:

• Check your internet connection
• Try a different browser
• Disable VPN or firewall temporarily
• Check spam/junk folder for notification emails
• Contact [email protected] immediately
• We’ll provide alternative delivery method within 24 hours

7. Quality Assurance

7.1 Pre-Delivery Quality Checks

Before delivery, all work undergoes:

• Internal quality review
• Proofreading and editing
• Technical functionality testing
• Brand guideline compliance
• Format and compatibility verification
• Plagiarism checks (for content)

7.2 Delivery Standards

We ensure:

• Files are virus-free and secure
• All links and references are functional
• Documents are properly formatted
• Content meets agreed specifications
• Files are complete and uncorrupted
• Compatibility with standard software

7.3 Post-Delivery Support

After delivery, we provide:

• Walkthrough or explanation of deliverables
• Answer questions about implementation
• Technical support for file access issues
• Guidance on how to use deliverables
• Clarification on recommendations

8. Revisions and Amendments

8.1 Revision Delivery

If revisions are requested:

• Revised versions delivered within 3-5 business days (standard)
• Rush revisions available (additional fee may apply)
• Version control maintained
• Clear indication of changes made

8.2 Revision Rounds

As specified in your service agreement:

• Typically 2-3 revision rounds included
• Each revision delivered with same standards as original
• Additional revisions available at hourly rate

9. Failed or Unsuccessful Delivery

9.1 Reasons for Delivery Failure

Digital delivery may fail due to:

• Incorrect email address provided
• Spam filters blocking emails
• Mailbox full or storage limits reached
• Firewall or security settings blocking downloads
• Expired or broken download links
• Technical issues on our side

9.2 Our Responsibility

If delivery fails due to our error:

• We re-send immediately upon notification
• Provide alternative delivery method
• Extend access period if needed
• No additional charges

9.3 Your Responsibility

You are responsible for:

• Providing correct email address
• Maintaining adequate storage space
• Checking spam/junk folders
• Notifying us of delivery issues within 48 hours
• Keeping us informed of email address changes
• Downloading files before links expire

9.4 Reporting Delivery Issues

If you don’t receive deliverables:

1. Check spam/junk email folders
2. Verify email address on file is correct
3. Check client portal (if applicable)
4. Wait 24-48 hours for processing
5. Contact [email protected] with:
   • Order/project number
   • Expected delivery item
   • Date of expected delivery
   • Any error messages received

We’ll resolve delivery issues within 1 business day.

10. Delivery Delays

10.1 Advance Notice

If delivery will be delayed:

• We notify you as soon as we’re aware
• Provide revised delivery timeline
• Explain reason for delay
• Offer alternatives if applicable

10.2 Compensation for Delays

Our Delays: If we miss committed deadlines due to our error:

• No additional charges for extended time
• Priority delivery of pending work
• Service credit or discount (at our discretion)
• Option to cancel with refund of unused services

Your Delays: If delays are caused by client factors:

• Original timeline extends accordingly
• No refunds for time extensions
• Additional charges may apply if substantial additional work required

10.3 Force Majeure

Delivery may be delayed by events beyond our control:

• Natural disasters
• Pandemics
• War or terrorism
• Government actions
• Internet or technology infrastructure failures
• Major platform outages (Google, Facebook, etc.)

We’re not liable for such delays but will resume service as soon as reasonably possible.

11. International Service Delivery

11.1 Global Delivery

Our digital services are delivered globally with no geographic restrictions or additional fees.

Advantages:

• No customs or import duties
• No international shipping delays
• Instant worldwide delivery
• No additional international charges

11.2 Time Zone Considerations

Delivery Times:

• All delivery times referenced in Eastern Time (ET) unless specified
• Deliveries may occur outside your local business hours
• 24/7 access to delivered files

Communication:

• We accommodate global time zones for meetings
• Email responses within 1 business day (our time zone)
• Urgent matters: Tag as “URGENT” in subject line

11.3 Language

• All deliverables in English unless otherwise agreed
• Translation services available upon request (additional fee)
• Multilingual content creation available for specific services

12. Security and Data Protection

12.1 Secure Delivery

We use secure methods to protect your deliverables:

• Encrypted email transmission (TLS/SSL)
• Password-protected files (when requested)
• Secure cloud storage with access controls
• HTTPS for all web-based deliveries
• Two-factor authentication for sensitive access

12.2 Data Privacy

During delivery:

• Your information handled per our Privacy Policy
• No unauthorized sharing of deliverables
• Confidential information protected
• Compliance with GDPR, CCPA, and data protection laws

12.3 Your Responsibilities

To maintain security:

• Keep login credentials confidential
• Don’t share download links with unauthorized parties
• Use secure internet connections for downloads
• Protect downloaded files appropriately
• Report any suspected security breaches

13. Ownership and Usage Rights

13.1 Transfer of Rights

Upon full payment and delivery:

• You receive agreed usage rights or ownership (per service agreement)
• Digital files become your property (for custom work)
• Right to use deliverables as intended
• Ability to edit, modify, and implement (unless restricted)

13.2 Restrictions

Some deliverables may have restrictions:

• Proprietary methodologies remain our IP
• Third-party licensed content (stock photos, etc.) subject to license terms
• Templates may have limited usage rights
• Cannot resell or redistribute as standalone products

See our Terms & Conditions for complete IP details.

14. Support and Assistance

14.1 Delivery Support

We provide support for:

• Download and access issues
• Technical problems with files
• Questions about using deliverables
• Implementation guidance
• File format conversion requests
• Re-delivery if files are lost

14.2 Contact Methods

For Delivery Issues:

• Email: [email protected]
• Subject: “Delivery Issue – [Your Name/Project]”
• Response time: Within 4 business hours

For Urgent Delivery Matters:

• Email: [email protected]
• Phone: +1 (201) 388-3509
• Available: Monday-Friday, 9 AM – 6 PM ET

For General Questions:

• Email: [email protected]
• Live chat: Available on website during business hours

15. Subscription Service Delivery

15.1 Ongoing Delivery

For subscription services:

• Continuous service delivery throughout active subscription
• Monthly deliverables provided on schedule
• Reports delivered by 5th business day of following month
• 24/7 access to services and platforms
• No interruption in delivery as long as subscription is active

15.2 Delivery Upon Cancellation

When subscription is cancelled:

• Delivery continues through end of paid period
• Final reports and deliverables provided
• Access to historical data for 30 days post-cancellation
• Export of data available upon request
• No delivery of services after subscription ends

16. Special Requests

16.1 Alternative Delivery Methods

If you need alternative delivery:

• Physical USB drive (additional fee + shipping)
• Specific file formats not standard
• Custom delivery schedule
• Delivery to multiple recipients
• Integration with your specific tools

Contact us to arrange: [email protected]

16.2 Additional Fees

Alternative delivery may incur:

• Physical media and shipping costs
• Custom format conversion fees
• Priority or rush delivery charges
• Integration setup fees

Costs quoted before proceeding.

17. Tracking and Confirmation

17.1 Delivery Tracking

You can track delivery status through:

• Email notifications with timestamps
• Client portal status updates
• Project management platform progress
• Scheduled status update calls
• Real-time dashboard (where applicable)

17.2 Delivery Confirmation Required

For some deliverables, we require confirmation:

• Click “received” or “downloaded” acknowledgment
• Email confirmation of receipt
• Review and approval submission
• Attendance at delivery presentation

This ensures mutual agreement that delivery is complete.

18. Compliance and Legal

18.1 Electronic Delivery Laws

Our digital delivery complies with:

• Electronic Signatures in Global and National Commerce Act (ESIGN)
• Uniform Electronic Transactions Act (UETA)
• EU Digital Services Act
• E-commerce directives in applicable jurisdictions

18.2 Record Keeping

We maintain records of:

• Delivery timestamps
• Notification emails sent
• Access logs (for portals)
• Download confirmations
• Communication history

Available for dispute resolution if needed.

19. Changes to Delivery Policy

19.1 Policy Updates

We may update this policy to reflect:

• New delivery methods or technologies
• Improved processes
• Legal or regulatory changes
• Customer feedback

19.2 Notification

Material changes communicated via:

• Email to active clients
• Website notice
• Updated “Last Updated” date on this page

19.3 Continued Use

Continued use of our services after changes constitutes acceptance of updated policy.

20. Contact Information

Delivery-Related Inquiries:

General Delivery Questions:

• Email: [email protected]
• Phone: +1 (201) 388-3509

Technical Support:

• Email: [email protected]
• Response time: 4 business hours

Urgent Delivery Issues:

• Email: [email protected]
• Phone: +1 (201) 388-3509
• Available: Monday-Friday, 9 AM – 6 PM ET

Mailing Address: Nextenco LLC
30 N Gould St. Ste R
Sheridan, Wyoming 82801
United States

Website: www.nextenco.com

Summary

✅ All products and services are digital
✅ No physical shipping required
✅ Instant to 12-week delivery depending on service
✅ Multiple secure delivery methods
✅ 24/7 access to deliverables
✅ Global delivery with no additional fees
✅ Secure, encrypted transmission
✅ Support available for any delivery issues

Last Updated: December 2, 2025
Version: 1.0

For the most current version, visit: www.nextenco.com/shipping-delivery-policy

BY USING OUR SERVICES, YOU ACKNOWLEDGE UNDERSTANDING OF OUR DIGITAL DELIVERY METHODS AND TIMELINES AS OUTLINED IN THIS POLICY.