Privacy Policy

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account or register for services
• Make a purchase or payment
• Subscribe to our newsletter or communications
• Contact our customer support
• Fill out forms or surveys
• Participate in promotions or contests

This information may include:

• Full name
• Email address
• Phone number
• Billing address
• Company name and business information
• Payment information (processed securely by our payment processors)
• Communication preferences

1.2 Automatically Collected Information

When you access our website, we automatically collect:

• IP address
• Browser type and version
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data
• Geographic location (approximate)
• Cookies and similar tracking technologies data

1.3 Payment Information

Payment card details and financial information are collected and processed directly by our authorized payment processors (Stripe, PayPal, Wise). We do not store complete payment card information on our servers. We may retain limited payment information such as the last four digits of your card for reference purposes.

1.4 Information from Third Parties

We may receive information about you from:

• Payment processors for transaction verification
• Analytics providers
• Marketing partners
• Social media platforms (if you connect your accounts)
• Publicly available sources for business verification

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 Service Delivery

• Process and fulfill your orders
• Provide digital services and deliverables
• Manage your account and subscriptions
• Send service-related communications
• Provide customer support

2.2 Payment Processing

• Process payments and prevent fraud
• Verify your identity and payment methods
• Manage billing and invoicing
• Handle refunds and disputes

2.3 Communication

• Send transactional emails (order confirmations, receipts, notifications)
• Respond to your inquiries and requests
• Provide updates about your services
• Send administrative information and policy updates

2.4 Marketing (with your consent)

• Send promotional emails about our services
• Provide personalized recommendations
• Notify you about special offers and new services
• Conduct customer satisfaction surveys

2.5 Business Operations

• Improve and optimize our website and services
• Analyze usage patterns and trends
• Conduct research and development
• Maintain security and prevent fraud
• Enforce our Terms & Conditions
• Comply with legal obligations

2.6 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent illegal activity
• Protect our rights and property
• Resolve disputes and enforce agreements

3. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data based on the following legal grounds:

3.1 Contractual Necessity

Processing is necessary to perform our contract with you and provide the services you requested.

3.2 Consent

We have obtained your explicit consent for specific processing activities, such as marketing communications.

3.3 Legitimate Interests

Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your rights.

3.4 Legal Obligation

Processing is required to comply with legal or regulatory obligations.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data. We use cookies to enhance your experience and understand how our website is used.

4.2 Types of Cookies We Use

Essential Cookies

Required for the website to function properly, including account authentication, security features, and basic functionality. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website by collecting anonymous usage data. We use services like Google Analytics.

Functional Cookies

Remember your preferences and settings to provide enhanced features and personalization.

Marketing Cookies

Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These require your consent.

4.3 Third-Party Cookies

Our website may include cookies from third-party service providers including:

• Payment processors (Stripe, PayPal, Wise)
• Analytics providers (Google Analytics)
• Social media platforms
• Customer support tools
• Marketing and advertising platforms

4.4 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect website functionality.

You can opt out of interest-based advertising through:

• Network Advertising Initiative: networkadvertising.org/choices
• Digital Advertising Alliance: optout.aboutads.info
• European Interactive Digital Advertising Alliance: youronlinechoices.eu

4.5 Do Not Track Signals

Our website does not currently respond to “Do Not Track” browser signals, as there is no universal standard for such signals.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, Wise)
• Website hosting and cloud storage
• Email delivery and communication services
• Customer relationship management
• Analytics and performance monitoring
• Marketing and advertising services
• Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Business Transfers

If Nextenco LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or subpoenas
• Legal processes or government requests
• Protection of our rights and property
• Investigation of fraud or security issues
• Protection of user safety

5.4 With Your Consent

We may share your information with other parties when you have given us explicit permission to do so.

5.5 Aggregate Data

We may share anonymized, aggregated data that does not identify you personally for business, research, or marketing purposes.

6. DATA SECURITY

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure payment processing through PCI-DSS compliant processors
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection
• Firewalls and intrusion detection systems

6.2 Payment Security

All payment transactions are processed through secure, PCI-DSS compliant payment processors. We do not store complete credit card information on our servers.

6.3 Limitations

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of your data transmitted to our website.

6.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately of any unauthorized access to your account.

7. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements
• Pursue legitimate business interests

Specific retention periods:

• Account information: Duration of account plus 7 years
• Transaction records: 7 years for tax and accounting purposes
• Marketing data: Until you opt out or 3 years of inactivity
• Analytics data: 26 months
• Support communications: 3 years

After the retention period, we will securely delete or anonymize your information.

8. YOUR RIGHTS AND CHOICES

8.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

8.2 Correction

You have the right to correct inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements.

8.4 Restriction

You have the right to request restriction of processing in certain circumstances.

8.5 Objection

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

8.6 Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

8.7 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking the unsubscribe link in marketing emails
• Adjusting your account preferences
• Contacting us directly at [email protected]

8.8 Cookie Controls

You can manage cookie preferences through your browser settings or our cookie consent tool.

8.9 Exercising Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Phone: +1 201 388 3509

We will respond to your request within 30 days (or as required by applicable law). We may require verification of your identity before processing requests.

9. INTERNATIONAL DATA TRANSFERS

Nextenco LLC is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

We ensure that international transfers comply with applicable data protection laws through:

• Standard contractual clauses
• Adequacy decisions
• Other lawful transfer mechanisms

By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

10. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete such information promptly.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request information about the personal information we have collected about you in the past 12 months.

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell personal information.

11.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

11.5 Authorized Agents

You may designate an authorized agent to make requests on your behalf.

To exercise these rights, contact us at [email protected] or call +1 201 388 3509.

12. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under GDPR:

12.1 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at [email protected].

12.2 Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your privacy rights.

12.3 Additional Rights

See Section 8 for a comprehensive list of your rights under GDPR.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites and services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Our integration with payment processors is governed by their respective privacy policies:

• Stripe Privacy Policy: stripe.com/privacy
• PayPal Privacy Policy: paypal.com/privacy
• Wise Privacy Policy: wise.com/privacy-policy

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date
• Sending email notifications for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. DATA BREACH NOTIFICATION

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of discovery.